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Free Software Isn’t Free and Installing It Can Cost You

January 22, 2015 by admin

Freeware isn’t actually free software, and we’re all paying for it now. We regularly tell our customers to be very careful when installing free software because it generally carries a hidden payload of crappy software with it.

Free Software Isn't Free

Most computer tune-ups we perform for our customers begin with the removal of a bunch of free, useless programs that are sapping the life out of our customer’s computers. In most cases they did not even install this pesky software, they installed something else that snuck the bad software into their computer as a hidden payload.

The folks over at http://www.howtogeek.com went to the leading software download sites and grabbed the top ten software recommendations and here is what happened when they installed it. Check out the results, you will be surprised. Do you and your computer a favor and stay clear of free software, when it comes to software, you really do get what you pay for.

Every Freeware Download Site is Serving You Crapware (Here’s the Proof)

Filed Under: Tech Support Blog Tagged With: free download, identity theft, PC Tips, phishing scams, Scum Ware, scumware, spyware, Tips, windows, windows tips

Why Is My Computer SO Slow to Start Up?

July 14, 2014 by admin

“Why is my computer SO slow to start up?” It happens to most of us–you go to start work on an urgent email, or finish that document you really need to print, or finally edit that photo of the kids–and five minutes later after you started your system, the computer STILL isn’t ready!

It’s extremely frustrating, but there are things that can help. The first culprit that we usually see impeding start-up time is malware infection. These insidious bits of software do everything they can to take over processing priority, and you’ll especially notice the performance hit at start-up.

Another common culprit is simply too many (legitimate) programs stampeding to load at a start-up, unbeknownst to you. These are the programs that load in the system tray by default, and 90% of them–especially non-Microsoft processes–don’t really need to load at start-up, though they set themselves to do that. Finally, one of the more common culprits is low RAM.

Many computers ship with the bare minimum needed to run Windows (this keeps the price enticingly low at the store), but does not exactly make them perform well on a daily basis in practice. It is fairly inexpensive to upgrade the RAM in your system.

That said, if you REALLY want to speed things up, you can choose to switch out your hard drive for the newest variety, an SSD hard drive. These hard drives have no moving parts and are super-fast. We have these installed in almost all our computers at home.

On our big rig, this change alone changed the boot time from almost seven minutes to less than 30 seconds. They are smaller and somewhat more expensive than traditional drives, but if these trade-offs are worth it to you, the speed you will enjoy is quite nice.

So if your computer is slower than molasses on a cold day, We can fix this! Just let us know.

Filed Under: Tech Support Blog Tagged With: Computer Tips, computer virus removal, disk drive, PC, performance tips, ssd drive, Virus Removal, windows, windows tips, windows upgrade

End Of Free Windows 7 Support Coming Soon

July 9, 2014 by admin

Microsoft is warning customers that the end is soon coming for free Windows 7 support. Microsoft will end free mainstream support for Windows 7 on January 13, 2015.

End Of Free Windows 7 Support Coming Soon

This covers all versions of Windows 7, Mary Jo Foley points out.

The end of support generally means no more updated features or performance improvements, unless you are covered by extra “extended support.”

UPDATED: Microsoft has promised to provide security patches even after it ends mainstream support, through 2020. What is ending is design changes, warranty claims, and no-charge incident support.

This move will mostly affect consumers. Businesses that pay for extended support for Windows 7, as most of them do, will get all updates for another five years, until January 14, 2020.

That’s important because many businesses are right now in the process of upgrading their old Windows XP PCs, but they’re moving to Windows 7, not Windows 8.

There’s some speculation that, given the popularity of Windows 7, Microsoft might change its mind as the date nears and continue to support it a bit longer as it did for Windows XP. All told, Microsoft supported XP for about 13 years.

That kind of extension doesn’t seem likely at this point. Remember, Windows 8 basically includes a full version of Windows 7, called Desktop mode. With Windows 8.1, it’s possible to run a Windows 8 machine in Desktop mode and almost avoid the new-and-confusing Windows 8 part of the OS.

And Microsoft really needs to nudge consumers into buying Windows 8 machines. More Windows 8 machines mean more developers will want to write software for Windows 8, which will make more people want to buy it.

By the way, Microsoft also set the end-of-life of mainstream support for Windows 8 (including the latest version, Windows 8.1), for January 9, 2018.

This is another hint that Microsoft should have its next version of Windows ready in 2015, code-named “Threshold” (sometimes referred to as Windows 9).

If Microsoft plays its cards right, Windows 9 will be to the unloved Windows 8 what Windows 7 was to Vista, which InfoWorld ranked No. 2 on its list of the 25 biggest tech flops (also PCWorld’s “Biggest Tech Disappointment” of 2007.)

Here’s the chart from Microsoft’s Lifecycle Support page.

Filed Under: Tech Support Blog Tagged With: internet security, microsoft, microsoft support, security, windows, windows 7, windows security, windows tips, windows upgrade

Eset Tool to Create a Bootable Antivirus Rescue key

July 8, 2014 by admin

ESET SysRescue Live Creator is a handy tool for creating a bootable antivirus rescue CD or USB key.

Create a Bootable Antivirus Rescue CD or USB key

There’s no shortage of competition in this area, of course, but Live Creator has one or two useful touches that you might appreciate.

This starts with the download itself. There’s no bulky ISO here, just a single 8.8MB executable that is ready to run whenever you like.

The program opens with a simple wizard, asking if you’d like to create a bootable CD or USB key. Conveniently, there’s also an option to use a previously downloaded ISO image. (We wondered if this could work with any ISO, as a general way to create bootable USB’s, but sadly not. It’s strictly ESET-only.)

ESET SysRescue Live Creator then downloads its bootable image (a 324MB ISO), and prepares your CD or USB immediately afterward. In another thoughtful touch, you’re given an option to create another CD/ USB or save the ISO for reuse later.

Booting ESET’s rescue environment reveals more welcome extras in tools to check your RAM and system drive for defects. Hardware issues can cause odd malware-like problems, so it’s worth trying these if you can’t find anything else.

The ESET SysRescue tool is the real star here, of course, and it has more options than some similar tools. You’re able to download the latest virus signatures and check your system with various scan types. The core antivirus engine gets mixed results with the independent labs — AVTEST’s April results found it had an above-average 100 percent detection rate for known threats, a below-par 93 percent for zero-day attacks — but there’s more than enough power here to be useful.

When it’s all done, you can keep the USB key around for reuse later. But if you need it for something else, ESET SysRescue Live Creator is also able to wipe the drive in seconds. Just connect the drive, start the program again and click “Erase existing SysRescue USB”: another useful feature that you won’t always find elsewhere.

Article Originally from: http://betanews.com

Filed Under: Tech Support Blog Tagged With: anti malware, antivirus, eset, internet security, security, spyware prevention, sysrescue, windows, windows security, windows upgrade

Organizing hard drives and data when upgrading Windows?

June 13, 2014 by admin

Organizing hard drives and data when upgrading Windows?

I am just about to upgrade from XP Home to Windows 7 Professional and have been thinking about ways of making and keeping the system faster. Putting the operating system on an SSD would be one thing, but how about also having a separate drive for all non-OS installed programs, downloads, and files? Would you recommend this or, indeed, one for programs and related files, and one for other data, such as photographs, audio files, text documents, etc. If so, how should I go about it? Alan

When you’re moving to a new PC, or even installing a new operating system, it’s important to think about where you are going to store data. This won’t necessarily make your PC run any faster. However, it will make it easier for you to keep track of irreplaceable data, and make backup copies.

One of the problems with the DOS-based versions of Windows (95, 98, 98SE, Me) and, to a lesser extent, Windows XP was a tendency to slow down over time, under the weight of accumulated cruft. I used to do a clean re-installation every 18-24 months. The good news is that Windows 7 doesn’t suffer from this problem, or at least, not to a significant extent. I’m running Windows 7 on a laptop and Windows 7 Pro on a desktop, and have not yet needed to reinstall either operating system. (Windows 7 has a Resource Monitor and a Performance Monitor so you can track how it’s doing.)

This also means there’s not such a big advantage to having your hard drive divided into two partitions, or having two separate drives. In the old days, it was useful to have the operating system and programs on drive C: and all your data on D: because if you wanted to reinstall the OS, you could reformat C: without worrying about losing data. That’s still the case, of course, but it’s not as important if you don’t expect to have to reinstall the OS.

Another advantage of having two drives was that it made backups simpler. Basically, almost everything on C: could be replaced either by reloading programs from disc or by downloading new versions from the net. Almost everything on D: couldn’t easily be replaced, such as personal documents and photos, and music files ripped from audio CDs.

I say “almost everything on C:” because Microsoft and various software houses don’t make it easy. Microsoft stores things on the C: drive under different user account names (C:\users\jack etc), while some programs like to store data in their own directories. This makes sense because the vast majority of PC users don’t pay any attention to where and how things are stored, so developers try to organize their data for them. But it means that if you do care, then you have to change each program’s default settings to point to the folders you want it to use.

Note that there are privacy implications to moving data. People who have limited or guest accounts on Windows – including children – only have access to their own programs and data on C:, and to common programs. But they can probably access anything on the D: drive unless you block them.

Partitions, drives and folders

From a software point of view, it doesn’t usually matter if you have (a) two separate hard drives, (b) one large hard drive split into two or more partitions, or (c) a separate folder that you use in the same way as a hard drive. From a hardware point of view, having two separate drives provides more resilience: it’s unlikely that both the C: and D: drives will fail at the same time. But remember, having one drive with two partitions – also called C: and D: and working as separate drives — doesn’t provide the same resilience. If the physical hard drive fails, then both drives fail. You can copy files from C: to a partition called D: but you still don’t have a backup. You only have a backup if you copy the files to one or more external hard drives, and/or an online cloud-based service such as CrashPlan, Backblaze, Carbonite, or Mozy.

My current desktop PC has one large (1TB) hard drive. Instead of partitioning it, I created a folder called MAIN, which I use almost exactly like the D: partition pre-installed on my laptop’s hard drive. (I have no idea why I picked that name, but the caps make it stand out.) I put all my irreplaceable data in that folder. Obviously, it has a large number of subfolders such as Audio files (for interviews, etc), Documents, Movies, Music, Photographs, Work, etc. Each folder has numerous sub-folders, to make things easier to find. For example, my Work folder contains a Guardian folder, which has folders for Ask Jack, Netbytes, Obituaries, Technophile, and so on.

The main point of MAIN is that I can quickly make a backup of this one 132MB folder, or use FreeFileSync to update the current backup on an external hard drive. It’s manageable, so I’m more likely to do it. But what you do will depend on how much data you have, and how often it changes. If you have a large collection of music or video files, you might want to have these in separate folders, outside MAIN (or whatever). This is a particularly good idea if you share these media folders over your home network.

I said “it doesn’t usually matter if you have two separate hard drives”, but sometimes it does. For example, as you suggest, you can put the operating system on an SSD (solid-state drive) and large data files on a traditional hard drive, to take advantage of the SSD’s extra speed. However, this is only because SSDs are so expensive. If you could afford a 500GB or 1TB SSD, then you could use that for everything.

Another case is when applications use such large data files that disk throughput makes a difference to performance. For example, professional photo and video editing programs such as those in Adobe Creative Suite have their own “scratch files” (temporary disk storage areas) where they store vast amounts of transitory data. Operating systems also have scratch files or “page files” such as pagefile.sys in Windows. In this case, you can get better performance if the two scratch files are on different physical hard drives because that provides up to twice as much throughput to disk.

When rendering high-definition video, you may want to use one hard drive for reading operations and caching but use a separate (preferably clean) hard drive for writing the rendered file.

Original Article: How should I organize my hard drives and data when upgrading Windows? | Technology | theguardian.com.

Filed Under: Tech Support Blog Tagged With: cloud storage, disk drive, free download, internet security, security, updating, updating windows, windows, windows tips, windows upgrade, windows xp

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